Returns & Exchanges
At Designer Exchange, we strive to ensure your luxury acquisitions meet your expectations, offering a 14-day return window for all authenticated items. Please ensure all original security tags remain intact to qualify for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the specific order to generate a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the item in its original designer packaging, including all dust bags, authenticity cards, and the original receipt.
Ship via Insured Courier
Affix the provided prepaid shipping label to your parcel and drop it off at an authorized collection point to ensure a tracked delivery.
Authentication & Refund
Once received, our experts will re-verify the item's condition and authenticity before processing your refund to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing